Customer Service Positions
Job Title
EMR CSR Direct Marketing
Responsibilities
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Provides customer support and telemarketing initiatives through phone
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Adheres to SLA set by clients, if not exceeds
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Follows team’s defined process and procedures and company policies
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Ensures that required information is logged into central information system pertaining to customer information and request
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Provides accurate solutions in a timely manner
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Individual case management
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Escalate out of his boundary issues to team lead
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Reports to TL and to AM of the possible areas for improvement
Qualifications
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Must have a college degree in any
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Must be fluent in both written and spoken English
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Must have a good sense of ethics
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Must possess a positive attitude and a pleasing personality
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Must have good interpersonal skills and customer service orientation
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Must be results -oriented and be able to work under pressure
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Must have good telemarketing skills
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Must be willing to work in a graveyard shift and with shifting schedules
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Must be willing to work in QC/Makati/Pasig city
Job Summary
Provide customer service/telemarketing support to various people in client’s supply chain (contractors/distributors/resellers/builders/end users/etc). Provide information regarding the scope of warranty and other information on the products and services of client and/or produce sales leads for the Client Services team. Ensures that the information given to our customers is timely and accurate.
