Fresh Ideas

Posts Tagged ‘broadband’

At long last!

After several frustrating bouts with the customer service and technical support of Globe Telecoms, our wireless landline and broadband internet was migrated into the fixed wired line.

It’s not new to some of us that wireless internet is a real pain in the ass. You’ll always hear someone ranting how bad their wireless internet connection. I’m not talking about Wi-Fi connection, but the wireless connection through wireless modem.

Some are bundled with a landline, some are not. Ours is bundled with and one problem because of wireless connection to the network is the volume on the other end. You could barely hear the other person talking.

Who will not be annoyed by the promised speeds of this so called broadband provider. They are saying the connection speed is 524kbs, when in reality, you will pray on the dear Lord to get at least a decent connection better than dial-up. But in most times, you always get disconnected. You’re fortunate enough if you’ll get connected at all!

I cannot remember the countless times I called just to complain about this and all you could hear about Globe’s pathetic customer service is they can only escalate the case. Also, it is so annoying that you will be asked the same verification and same issue over and over again. No troubleshooting steps whatsoever with their technical support. No case number or reference number so you can follow up your case. No suggested real solution, and the sad part of it is you are paying for the service that you aren’t getting!

They should set their acts together. Just like what I said, it is so pathetic that a company their size couldn’t organize their customer service. I for one is working in a call center and I’m in the technical support department on my previous account and now venturing on customer service. The account that I’ve been working with is way, way ahead of Globe in terms of satisfying the customer.

At least now, I could call someone and can hear them properly unlike 2 months ago. I could also now surf at a better bandwidth and speed, thanks to wired internet. No more connection problems, no more long hours of agony. Definitely I will not promote the wireless broadband that they offer. Several colleagues and friends are asking for my opinion about this and all I could say is their service really sucks!

I’m sorry for reading this very long post. I couldn’t help myself ranting about how bad the past 2 months in regards to our landline and broadband issue with Globe Telecoms. At least for now, I have a decent connection and hopefully this will last until my contract expire. As the saying goes, there is always a price for everything good.