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Posts Tagged ‘Wi-Fi’

At long last!

After several frustrating bouts with the customer service and technical support of Globe Telecoms, our wireless landline and broadband internet was migrated into the fixed wired line.

It’s not new to some of us that wireless internet is a real pain in the ass. You’ll always hear someone ranting how bad their wireless internet connection. I’m not talking about Wi-Fi connection, but the wireless connection through wireless modem.

Some are bundled with a landline, some are not. Ours is bundled with and one problem because of wireless connection to the network is the volume on the other end. You could barely hear the other person talking.

Who will not be annoyed by the promised speeds of this so called broadband provider. They are saying the connection speed is 524kbs, when in reality, you will pray on the dear Lord to get at least a decent connection better than dial-up. But in most times, you always get disconnected. You’re fortunate enough if you’ll get connected at all!

I cannot remember the countless times I called just to complain about this and all you could hear about Globe’s pathetic customer service is they can only escalate the case. Also, it is so annoying that you will be asked the same verification and same issue over and over again. No troubleshooting steps whatsoever with their technical support. No case number or reference number so you can follow up your case. No suggested real solution, and the sad part of it is you are paying for the service that you aren’t getting!

They should set their acts together. Just like what I said, it is so pathetic that a company their size couldn’t organize their customer service. I for one is working in a call center and I’m in the technical support department on my previous account and now venturing on customer service. The account that I’ve been working with is way, way ahead of Globe in terms of satisfying the customer.

At least now, I could call someone and can hear them properly unlike 2 months ago. I could also now surf at a better bandwidth and speed, thanks to wired internet. No more connection problems, no more long hours of agony. Definitely I will not promote the wireless broadband that they offer. Several colleagues and friends are asking for my opinion about this and all I could say is their service really sucks!

I’m sorry for reading this very long post. I couldn’t help myself ranting about how bad the past 2 months in regards to our landline and broadband issue with Globe Telecoms. At least for now, I have a decent connection and hopefully this will last until my contract expire. As the saying goes, there is always a price for everything good.

Palm will be releasing a new smartphone that will come head to head with Apple’s iPhone. Palm is back with a vengeance and consumers will certainly be waiting for its arrival and nonetheless will be amazed by its new look and power-packed features!

The new Treo Pro is backed up with Windows Mobile 6.1 and has a built-in GPS system. Bluetooth version is 2.0 and has a 2-megapixel camera.

What’s hot is that you can watch streaming videos in YouTube through this phone.

The screen resolution is 320X320 and 3.5G connectivity.

The battery is also much better with a 1500 mAh lithium-ion. The memory is way bigger with 256MB and 100MB is available to the user.

It is also packed up with lots of built-in softwares that can balance mobile office and its phone features. You can easily synchronize office documents and email on your Exchange Server anywhere. Personal emails are also so easy to setup and synchronize.

What is really good about this phone is it is Wi-Fi ready.

Browsing through the web is so easy because of its mobile wireless broadband speed but of course this will depend on your network and on your data plan. You may even use your phone as a modem to your laptop while on the go.

This cute thing is so small and thin and only weighs 4.69 oz.

However, this superb phone is not yet available in the market and this is the next hot thing to have in your list of gadgets.